Burns Property Management Achieves ARMA-Q Accreditation

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Burns Property Management Achieves ARMA-Q Accreditation!

We are proud to announce that we have achieved accreditation to ARMA-Q, the new regulatory regime for residential leasehold managing agents. This accreditation puts us at the leading edge of best practice in property management.
From 2015 flat owners who use ARMA-Q accredited agents to manage their property will be guaranteed a number of safeguards including:
• Higher professional standards and levels of customer care
• A transparent and open service
• Access to an independent regulatory panel

To achieve ARMA-Q accreditation, managing agents must demonstrate that they comply with over 160 rigorous industry standards. It’s the first time such measures have been introduced for agents in England and Wales, where there are an estimated five million leasehold properties.
Despite collecting over a billion pounds in service charges from leaseholders each year, managing agents are not regulated by government. Unless they are members of a professional body, agents are unaccountable, which leaves the system open to abuse and inconsistent service levels.

ARMA-Q is being introduced by the industry’s trade body, the Association of Residential Managing Agents (ARMA). The organisation is aiming to push up standards of property management across the board and plug the gap left by the lack of statutory regulation.
Caroline Kelleway, Managing Director at Burns Property Management, said: “As one of the largest agents in town and as a ARMA-Q agent, having achieved accreditation especially at such an early stage of ARMA-Q’s relatively short life span shows that we had already been working to the high standards required. With the backing of ARMA we look forward to continuing the advancement of industry standards, and in particular ensuring that Burns as a company strives to continue to be ahead of those standards
ARMA’s chief executive Michelle Banks said: “Choosing the right managing agent can be a bit of a minefield. The industry’s not regulated so they don’t have to belong to a professional body or comply with specific standards. We’re introducing ARMA-Q so leaseholders can be confident they are choosing a quality agent.
“From 2015 anyone appointing an ARMA-Q agent to manage their property can have peace of mind that they conform to high standards, are bound by a consumer charter and are regulated independently. ARMA-Q accreditation is voluntary – managing agents don’t have to sign up. So those that do are showing a clear commitment to providing the best service.”

 
 
COVID-19Update 19th July 2021

Following the latest round of restriction easing, we can confirm that our offices remain closed to the public for the continued safety of our team. We will continue to facilitate contractor key collections.

Our teams have been exceptional throughout the pandemic, working tirelessly to ensure continuity of service to our clients, demonstrating a resilience and positive attitude under unprecedented circumstances and we are sure our clients recognise and appreciate their efforts.

Many of our team will continue to work from home for the foreseeable future as they have throughout the pandemic, however restrictions on meetings have been eased as long as our team are able to follow our COVID policies safely. Otherwise, it is very much business as usual.

We will continue to regularly review our policies in line with any national or local guidelines and professional advice.

In order to get through to your management team, please note the extension numbers below. Simply enter the extension number on your phone when prompted.

For Andrew Hargadon & Imani Robinson use Ext. 554

For Brian Collins & Sebastian Perry-Symes use Ext. 550

For Natasha Haisaid & Virginia Contreras use Ext. 558

For Chloe Gallagher & Rafaela Ribeiro use Ext. 559

For Kim Head & Tim Richards use Ext. 504

For Linda Clarke & Rasa Mestre use Ext. 555

For Richard Payne & Emma Preston use Ext. 553

For Andrew Hargadon, Donna Vernam and Karolina Stadnik use Ext. 552

For the latest government advice, please visit https://www.gov.uk/coronavirus

We would also like to take the opportunity to thank all of our clients for their continued support throughout the pandemic.