Burns Property Management Achieves ARMA-Q Accreditation

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Burns Property Management Achieves ARMA-Q Accreditation!

We are proud to announce that we have achieved accreditation to ARMA-Q, the new regulatory regime for residential leasehold managing agents. This accreditation puts us at the leading edge of best practice in property management.
From 2015 flat owners who use ARMA-Q accredited agents to manage their property will be guaranteed a number of safeguards including:
• Higher professional standards and levels of customer care
• A transparent and open service
• Access to an independent regulatory panel

To achieve ARMA-Q accreditation, managing agents must demonstrate that they comply with over 160 rigorous industry standards. It’s the first time such measures have been introduced for agents in England and Wales, where there are an estimated five million leasehold properties.
Despite collecting over a billion pounds in service charges from leaseholders each year, managing agents are not regulated by government. Unless they are members of a professional body, agents are unaccountable, which leaves the system open to abuse and inconsistent service levels.

ARMA-Q is being introduced by the industry’s trade body, the Association of Residential Managing Agents (ARMA). The organisation is aiming to push up standards of property management across the board and plug the gap left by the lack of statutory regulation.
Caroline Kelleway, Managing Director at Burns Property Management, said: “As one of the largest agents in town and as a ARMA-Q agent, having achieved accreditation especially at such an early stage of ARMA-Q’s relatively short life span shows that we had already been working to the high standards required. With the backing of ARMA we look forward to continuing the advancement of industry standards, and in particular ensuring that Burns as a company strives to continue to be ahead of those standards
ARMA’s chief executive Michelle Banks said: “Choosing the right managing agent can be a bit of a minefield. The industry’s not regulated so they don’t have to belong to a professional body or comply with specific standards. We’re introducing ARMA-Q so leaseholders can be confident they are choosing a quality agent.
“From 2015 anyone appointing an ARMA-Q agent to manage their property can have peace of mind that they conform to high standards, are bound by a consumer charter and are regulated independently. ARMA-Q accreditation is voluntary – managing agents don’t have to sign up. So those that do are showing a clear commitment to providing the best service.”

 
 
COVID-19

Following government guidance and in an attempt to keep our colleagues safe we have moved our staff to homeworking where possible. To ensure safety to our team and the wider community we have taken the decision  that our offices should no longer be open to the public and we would request that you do not visit our offices but communicate with us via telephone or email.

It is our intention to keep any disruption to our services to a minimum, however, as colleagues comply with the government directive to self-isolate the inevitability of significant staff and contractor illness and therefore absenteeism means that some disruption is anticipated. It is our considered opinion that delays should be expected and we would therefore ask our clients and leaseholders to be as understanding as possible during these tough times for all.

We will endeavour to ensure as little disruption possible however, during this period, we will be focusing on the essential aspects of the safety, security and running of essential services at your building whilst maintaining a degree of response to lessee queries. We therefore need your assistance in ensuring that communications with our office are limited to matters that require urgent attention during this very stressful and anxious time for the nation.

We do anticipate potential delays and disruption with the postal service, therefore if you have not already opted to receive all correspondence from us by email, we would strongly recommend that you contact us at admin@burnshamilton.co.uk providing your permission to ensure you are safely receiving all critical correspondence.

To ensure your calls continue to come through to us we have made some changes to our phone system. In order to get through to your key contact please note the extension numbers below for our property teams. Simply enter the extension number on your phone when prompted.

For Andrew Hargadon & Imani Robinson use Ext. 554

For Brian Colins & Ana-Maria Iacob use Ext. 550

For Dave Wheeler use Ext. 502

For Holly Tizzard & Virginia Contreras use Ext. 558

For Lizzy Ellis, Tim Richards, Rafaela Ribeiro & Nathalie Barfoot use Ext. 559

For Peter Williams & Leila Sam-Daliri use Ext. 555

For Philip Awesome & Margaret Vernam use Ext. 556

For Richard Payne & Emma Preston use Ext. 553

For Tim Townsend & Donna Vernam use Ext. 552

For the latest government advice, please visit https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

We would thank you in advance for your understanding and cooperation during this unprecedented period.