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WHY Burns Hamilton?
We could write war and peace on why Burns Hamilton is the right choice for you but essentially as our client you will no doubt be expecting……
P rofessional bespoke services offeredE xperts in the field of residential property managementA nticipate problems before they ariseC onfident in the advice we provideE xceptional level of customer service
O ngoing relationship building with clients and lesseesF riendly and helpful staff
M aintaining your building in line with your leaseI n house accounts teamN ever afraid of a problemD edicated property management team assigned to your property
What do we do
In general, we are responsible for the maintenance of the main structure of the building, e.g. roof and external walls, maintenance of the common areas and general upkeep of the site.
Certain parts of the property will be shared by some or all of the occupants in the building (i.e. halls, stairways, gardens, etc.), and obviously someone has to assume responsibility for the proper upkeep of these areas. These functions are usually the duty of the Freeholder or the Residents’ Management Company, who will have appointed Burns to act on their behalf.
Our Duties
Our exact duties will vary according to the property but in general will consist of:
- Arranging for repairs and renewals as they fall due
- Arranging for the cleaning and lighting of the common parts (Hallways, Staircases, etc)
- Arranging for gardening and the maintenance of the communal grounds
- Arranging for lift, intercom, gate and pump maintenance (where necessary)
- Arranging for external and internal redecorations as they become due
- Appointing and overseeing wardens /managers / caretakers (where necessary)
- Keeping proper books and records
- Collecting service charge funds
As well as arranging and monitoring, we will visit the property on an agreed basis to ensure that work is being carried out satisfactorily and to see if any further work is needed. In addition we will maintain records of all payments and receipts for each property, deal with individual owner’s reasonable queries, and liaise with your solicitors when a sale is anticipated.
Each building is allocated a specific property manager who will be familiar with your property. This ensures continuity with the owners and our client Freeholder or Residents’ Management Company. The manager is generally responsible for the regular activities relating to the upkeep of each property and, when the time comes, will see to the necessary arrangements and procedures in relation to any major works required to the property.
Mr S S, Director of Solent Court (Southbourne) Ltd.Burn Property Management not only ensures our building and surrounding areas are kept up to a high standard, they also ensure that we stay within the terms of the lease and everything is operated legally. The charges from Burns are not the lowest or the highest, but what you receive from Burns is a very good, efficient service. You feel that you are in safe hands and that all that is required will be handled efficiently.
Mr A W, Director of Jackson House RTM LimitedHaving had a terrible experience with our previous management company, we looked for a local and reputable company who would have the tenants’ and the properties’ best interests in mind. The property was in a bad state when Burns took over, but in the years that have followed, Anne and Simon helped to change the block into somewhere that residents can be proud to live. I wouldn’t have any hesitation in recommending Burns and thank Anne and Simon for the time they have dedicated, their professional guidance and their courteous manner
Mr G M, Director of Kings Walk 2003 Limited.I’ve always found Burns to be very approachable.The staff are always efficient and very professional in their dealings with us.
COVID-19
Following government guidance and in an attempt to keep our colleagues safe we have moved our staff to homeworking where possible. To ensure safety to our team and the wider community we have taken the decision that our offices should no longer be open to the public and we would request that you do not visit our offices but communicate with us via telephone or email.
It is our intention to keep any disruption to our services to a minimum, however, as colleagues comply with the government directive to self-isolate the inevitability of significant staff and contractor illness and therefore absenteeism means that some disruption is anticipated. It is our considered opinion that delays should be expected and we would therefore ask our clients and leaseholders to be as understanding as possible during these tough times for all.
We will endeavour to ensure as little disruption possible however, during this period, we will be focusing on the essential aspects of the safety, security and running of essential services at your building whilst maintaining a degree of response to lessee queries. We therefore need your assistance in ensuring that communications with our office are limited to matters that require urgent attention during this very stressful and anxious time for the nation.
We do anticipate potential delays and disruption with the postal service, therefore if you have not already opted to receive all correspondence from us by email, we would strongly recommend that you contact us at admin@burnshamilton.co.uk providing your permission to ensure you are safely receiving all critical correspondence.
To ensure your calls continue to come through to us we have made some changes to our phone system. In order to get through to your key contact please note the extension numbers below for our property teams. Simply enter the extension number on your phone when prompted.
For Andrew Hargadon & Imani Robinson use Ext. 554
For Brian Collins & Sebastian Perry-Symes use Ext. 550
For Dave Wheeler & Margaret Vernam use Ext. 556
For Natasha Haisaid & Virginia Contreras use Ext. 558
For Tim Richards & Rafaela Ribeiro use Ext. 559
For Linda Clarke & Leila Sam-Daliri use Ext. 555
For Lizzy Ellis & Imani Robinson use Ext. 554
For Richard Payne & Emma Preston use Ext. 553
For Tim Townsend & Donna Vernam use Ext. 552
For the latest government advice, please visit https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
We would thank you in advance for your understanding and cooperation during this unprecedented period.