WHY Burns Hamilton?
We could write war and peace on why Burns Hamilton is the right choice for you but essentially as our client you will no doubt be expecting……
What do we do
In general, we are responsible for the maintenance of the main structure of the building, e.g. roof and external walls, maintenance of the common areas and general upkeep of the site.
Certain parts of the property will be shared by some or all of the occupants in the building (i.e. halls, stairways, gardens, etc.), and obviously someone has to assume responsibility for the proper upkeep of these areas. These functions are usually the duty of the Freeholder or the Residents’ Management Company, who will have appointed Burns to act on their behalf.
Our exact duties will vary according to the property but in general will consist of:
As well as arranging and monitoring, we will visit the property on an agreed basis to ensure that work is being carried out satisfactorily and to see if any further work is needed. In addition we will maintain records of all payments and receipts for each property, deal with individual owner’s reasonable queries, and liaise with your solicitors when a sale is anticipated.
Each building is allocated a specific property manager who will be familiar with your property. This ensures continuity with the owners and our client Freeholder or Residents’ Management Company. The manager is generally responsible for the regular activities relating to the upkeep of each property and, when the time comes, will see to the necessary arrangements and procedures in relation to any major works required to the property.
Mr S S, Director of Solent Court (Southbourne) Ltd.
Burn Property Management not only ensures our building and surrounding areas are kept up to a high standard, they also ensure that we stay within the terms of the lease and everything is operated legally. The charges from Burns are not the lowest or the highest, but what you receive from Burns is a very good, efficient service. You feel that you are in safe hands and that all that is required will be handled efficiently.
Mr A W, Director of Jackson House RTM Limited
Having had a terrible experience with our previous management company, we looked for a local and reputable company who would have the tenants’ and the properties’ best interests in mind. The property was in a bad state when Burns took over, but in the years that have followed, Anne and Simon helped to change the block into somewhere that residents can be proud to live. I wouldn’t have any hesitation in recommending Burns and thank Anne and Simon for the time they have dedicated, their professional guidance and their courteous manner
Mr G M, Director of Kings Walk 2003 Limited.
I’ve always found Burns to be very approachable.The staff are always efficient and very professional in their dealings with us.
Following the latest round of restriction easing, we can confirm that our offices remain closed to the public for the continued safety of our team. We will continue to facilitate contractor key collections.
Our teams have been exceptional throughout the pandemic, working tirelessly to ensure continuity of service to our clients, demonstrating a resilience and positive attitude under unprecedented circumstances and we are sure our clients recognise and appreciate their efforts.
Many of our team will continue to work from home for the foreseeable future as they have throughout the pandemic, however restrictions on meetings have been eased as long as our team are able to follow our COVID policies safely. Otherwise, it is very much business as usual.
We will continue to regularly review our policies in line with any national or local guidelines and professional advice.
In order to get through to your management team, please note the extension numbers below. Simply enter the extension number on your phone when prompted.
For Andrew Hargadon & Imani Robinson use Ext. 554
For Brian Collins & Sebastian Perry-Symes use Ext. 550
For Ryan Fenton & Margaret Vernam use Ext. 556
For Natasha Haisaid & Virginia Contreras use Ext. 558
For Chloe Gallagher & Rafaela Ribeiro use Ext. 559
For Kim Head & Tim Richards use Ext. 504
For Linda Clarke & Rasa Mestre use Ext. 555
For Richard Payne & Emma Preston use Ext. 553
For Tim Townsend & Donna Vernam use Ext. 552
For the latest government advice, please visit https://www.gov.uk/coronavirus
We would also like to take the opportunity to thank all of our clients for their continued support throughout the pandemic.