In general, we are responsible for the maintenance of the main structure of the building, e.g. roof and external walls, maintenance of the common areas and general upkeep of the site.

Certain parts of the property will be shared by some or all of the occupants in the building (i.e. halls, stairways, gardens, etc.), and obviously someone has to assume responsibility for the proper upkeep of these areas. These functions are usually the duty of the Freeholder or the Residents’ Management Company, who will have appointed Burns to act on their behalf.

Our exact duties will vary according to the property but in general will consist of:

• Arranging for repairs and renewals as they fall due
• Arranging for the cleaning and lighting of the common parts (Hallways, Staircases, etc)
• Arranging for gardening and the maintenance of the communal grounds
• Arranging for lift, intercom, gate and pump maintenance (where necessary)
• Arranging for external and internal redecorations as they become due
• Appointing and overseeing wardens /managers / caretakers (where necessary)
• Keeping proper books and records
• Collecting service charge funds

As well as arranging and monitoring, we will visit the property on an agreed basis to ensure that work is being carried out satisfactorily and to see if any further work is needed. In addition we will maintain records of all payments and receipts for each property, deal with individual owner’s reasonable queries, and liaise with your solicitors when a sale is anticipated.

Each building is allocated a specific property manager who will be familiar with your property. This ensures continuity with the owners and our client Freeholder or Residents’ Management Company. The manager is generally responsible for the regular activities relating to the upkeep of each property and, when the time comes, will see to the necessary arrangements and procedures in relation to any major works required to the property.