Out of Hours Service
Burns Hamilton is pleased to offer our Out of Hours service to all new and existing clients, this service is provided in association with Just Call.
If you would like to know if your block is covered by this service, or are interested in having the service provided for your block, please contact our offices by calling 01202 391663 in working hours or message us a here today.
SERVICE DESCRIPTION
Please note that
In the event of a genuine property emergency Just Call:
(In the unlikely event that they are unable to call you back within 30 minutes an alternative contact number is provided within the answerphone message, which you should only use if you do not receive your initial call back within 30 minutes).
Following government guidance and in an attempt to keep our colleagues safe we have moved our staff to homeworking where possible. To ensure safety to our team and the wider community we have taken the decision that our offices should no longer be open to the public and we would request that you do not visit our offices but communicate with us via telephone or email.
It is our intention to keep any disruption to our services to a minimum, however, as colleagues comply with the government directive to self-isolate the inevitability of significant staff and contractor illness and therefore absenteeism means that some disruption is anticipated. It is our considered opinion that delays should be expected and we would therefore ask our clients and leaseholders to be as understanding as possible during these tough times for all.
We will endeavour to ensure as little disruption possible however, during this period, we will be focusing on the essential aspects of the safety, security and running of essential services at your building whilst maintaining a degree of response to lessee queries. We therefore need your assistance in ensuring that communications with our office are limited to matters that require urgent attention during this very stressful and anxious time for the nation.
We do anticipate potential delays and disruption with the postal service, therefore if you have not already opted to receive all correspondence from us by email, we would strongly recommend that you contact us at admin@burnshamilton.co.uk providing your permission to ensure you are safely receiving all critical correspondence.
To ensure your calls continue to come through to us we have made some changes to our phone system. In order to get through to your key contact please note the extension numbers below for our property teams. Simply enter the extension number on your phone when prompted.
For Andrew Hargadon & Imani Robinson use Ext. 554
For Brian Collins & Sebastian Perry-Symes use Ext. 550
For Dave Wheeler & Margaret Vernam use Ext. 556
For Natasha Haisaid & Virginia Contreras use Ext. 558
For Tim Richards & Rafaela Ribeiro use Ext. 559
For Linda Clarke & Rasa Mestre use Ext. 555
For Lizzy Ellis & Imani Robinson use Ext. 554
For Richard Payne & Emma Preston use Ext. 553
For Tim Townsend & Donna Vernam use Ext. 552
For the latest government advice, please visit https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
We would thank you in advance for your understanding and cooperation during this unprecedented period.