The Consumer Charter is for you – whether you are a leaseholder, residents’ management company director, freeholder, developer or landlord. It sets out how ARMA members must deal with clients and the standard of customer service you can expect.
ARMA-Q members must:
Any member who falls short of the Charter may be subject to disciplinary action. For further information e-mail email@example.com
Company Limited by Guarantee
Registered in England No. 5128635
Following the latest round of restriction easing, we can confirm that our offices remain closed to the public for the continued safety of our team. We will continue to facilitate contractor key collections.
Our teams have been exceptional throughout the pandemic, working tirelessly to ensure continuity of service to our clients, demonstrating a resilience and positive attitude under unprecedented circumstances and we are sure our clients recognise and appreciate their efforts.
Many of our team will continue to work from home for the foreseeable future as they have throughout the pandemic, however restrictions on meetings have been eased as long as our team are able to follow our COVID policies safely. Otherwise, it is very much business as usual.
We will continue to regularly review our policies in line with any national or local guidelines and professional advice.
In order to get through to your management team, please note the extension numbers below. Simply enter the extension number on your phone when prompted.
For Andrew Hargadon & Imani Robinson use Ext. 554
For Brian Collins & Sebastian Perry-Symes use Ext. 550
For Natasha Haisaid & Virginia Contreras use Ext. 558
For Chloe Gallagher & Rafaela Ribeiro use Ext. 559
For Kim Head & Tim Richards use Ext. 504
For Linda Clarke & Rasa Mestre use Ext. 555
For Richard Payne & Emma Preston use Ext. 553
For Andrew Hargadon, Donna Vernam and Karolina Stadnik use Ext. 552
For the latest government advice, please visit https://www.gov.uk/coronavirus
We would also like to take the opportunity to thank all of our clients for their continued support throughout the pandemic.