ARMA-Q – Raising the Standards Through Self-Regulation

Posted · Add Comment


ARMA-Q – Raising the Standards Through Self-Regulation is the title of a recent ARMA blog written by our very own Andrew Hargadon.

Having previously gained ARMA-Q accreditation, Burns Property Management is very proud to announce the achievement of receiving “Outstanding” following a recent audit undertaken by the RICS, the highest level achievable for the accreditation. We were more than happy to assist when ARMA contacted us to see if we would like to share our experience of the process with fellow ARMA members.

“ARMA-Q is the new self-regulatory regime for ARMA managing agents. Here Andrew Hargadon from Burns Property Management describes what it was like going through the accreditation and audit process.

When we drilled down to the nuts and bolts of the standards set by ARMA-Q, we found that in the majority of cases we were already meeting the standards. The documentation was extremely comprehensive and having had the opportunity to attend a seminar which focused on the accreditation process in detail, we felt well that we were already well prepared to meet the expected standards………….

To read the blog in full please click here.

To view the latest ARMA video click here.

COVID-19Update 19th July 2021

Following the latest round of restriction easing, we can confirm that our offices remain closed to the public for the continued safety of our team. We will continue to facilitate contractor key collections.

Our teams have been exceptional throughout the pandemic, working tirelessly to ensure continuity of service to our clients, demonstrating a resilience and positive attitude under unprecedented circumstances and we are sure our clients recognise and appreciate their efforts.

Many of our team will continue to work from home for the foreseeable future as they have throughout the pandemic, however restrictions on meetings have been eased as long as our team are able to follow our COVID policies safely. Otherwise, it is very much business as usual.

We will continue to regularly review our policies in line with any national or local guidelines and professional advice.

In order to get through to your management team, please note the extension numbers below. Simply enter the extension number on your phone when prompted.

For Andrew Hargadon & Imani Robinson use Ext. 554

For Brian Collins & Sebastian Perry-Symes use Ext. 550

For Ryan Fenton & Margaret Vernam use Ext. 556

For Natasha Haisaid & Virginia Contreras use Ext. 558

For Chloe Gallagher & Rafaela Ribeiro use Ext. 559

For Kim Head & Tim Richards use Ext. 504

For Linda Clarke & Rasa Mestre use Ext. 555

For Richard Payne & Emma Preston use Ext. 553

For Tim Townsend & Donna Vernam use Ext. 552

For the latest government advice, please visit

We would also like to take the opportunity to thank all of our clients for their continued support throughout the pandemic.