ARMA-Q – Raising the Standards Through Self-Regulation

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ARMA-Q – Raising the Standards Through Self-Regulation is the title of a recent ARMA blog written by our very own Andrew Hargadon.

Having previously gained ARMA-Q accreditation, Burns Property Management is very proud to announce the achievement of receiving “Outstanding” following a recent audit undertaken by the RICS, the highest level achievable for the accreditation. We were more than happy to assist when ARMA contacted us to see if we would like to share our experience of the process with fellow ARMA members.

“ARMA-Q is the new self-regulatory regime for ARMA managing agents. Here Andrew Hargadon from Burns Property Management describes what it was like going through the accreditation and audit process.

When we drilled down to the nuts and bolts of the standards set by ARMA-Q, we found that in the majority of cases we were already meeting the standards. The documentation was extremely comprehensive and having had the opportunity to attend a seminar which focused on the accreditation process in detail, we felt well that we were already well prepared to meet the expected standards………….

To read the blog in full please click here.

To view the latest ARMA video click here.


Following government guidance and in an attempt to keep our colleagues safe we have moved our staff to homeworking where possible. To ensure safety to our team and the wider community we have taken the decision  that our offices should no longer be open to the public and we would request that you do not visit our offices but communicate with us via telephone or email.

It is our intention to keep any disruption to our services to a minimum, however, as colleagues comply with the government directive to self-isolate the inevitability of significant staff and contractor illness and therefore absenteeism means that some disruption is anticipated. It is our considered opinion that delays should be expected and we would therefore ask our clients and leaseholders to be as understanding as possible during these tough times for all.

We will endeavour to ensure as little disruption possible however, during this period, we will be focusing on the essential aspects of the safety, security and running of essential services at your building whilst maintaining a degree of response to lessee queries. We therefore need your assistance in ensuring that communications with our office are limited to matters that require urgent attention during this very stressful and anxious time for the nation.

We do anticipate potential delays and disruption with the postal service, therefore if you have not already opted to receive all correspondence from us by email, we would strongly recommend that you contact us at providing your permission to ensure you are safely receiving all critical correspondence.

To ensure your calls continue to come through to us we have made some changes to our phone system. In order to get through to your key contact please note the extension numbers below for our property teams. Simply enter the extension number on your phone when prompted.

For Andrew Hargadon & Imani Robinson use Ext. 554

For Brian Collins & Sebastian Perry-Symes use Ext. 550

For Dave Wheeler & Margaret Vernam use Ext. 556

For Natasha Haisaid & Virginia Contreras use Ext. 558

For Tim Richards & Rafaela Ribeiro use Ext. 559

For Linda Clarke & Leila Sam-Daliri use Ext. 555

For Lizzy Ellis & Imani Robinson use Ext. 554

For Richard Payne & Emma Preston use Ext. 553

For Tim Townsend & Donna Vernam use Ext. 552

For the latest government advice, please visit

We would thank you in advance for your understanding and cooperation during this unprecedented period.