4.1M Leaseholders Urged To Have Their Say In National Survey

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The Leasehold Advisory Service (LEASE) in conjunction with Brady Solicitors has launched the first-ever independent national survey of the country’s 4.1 million leaseholders. The survey aims to help shape the future landscape of the leasehold property sector by providing government and regulators with insight into what needs to be done to support the vital role of the residential property management sector in meeting the growing demand for new housing stock.

Launched on Monday 11th January 2016, the survey has been developed by LEASE and property law firm Brady Solicitors, to assess levels of satisfaction amongst leaseholders and residents’ management company (RMC) directors.

“Leasehold properties are being built at a rate of close to 120,000 per year,” explained Roger Southam, Non-Executive Chairman of LEASE, “yet there is no definitive understanding of what is desired – both in terms of the build of the property and the management services that are subsequently provided. We are urging all leaseholders, and the RMC directors that represent them, to have their say by taking part in this unique and important piece of research into the leasehold sector in England and Wales.”

According to LEASE, the research will provide unprecedented clarity of the real experiences, challenges and trends of UK leaseholders owning and living in a leasehold property, as Roger Southam explains:

“The survey’s findings will complete the leasehold property jigsaw by providing solidity of information in an area that has previously relied on anecdotal information and small-scale surveys. For the first time the sector will have a clear indication of satisfaction levels across key areas such as service charge levels, service provision, and awareness of rights and responsibilities.”

“The research will provide valuable information for government ministers, and the industry’s regulatory bodies, and, importantly, will help the sector’s service providers, the managing agents, to understand how and where they need to improve, whilst assisting leaseholders to better understand their rights and responsibilities towards both their property and their fellow leaseholders.”

LEASE estimates approximately 27% of the 4.1 million leaseholders are in London, 22% in the North West, 14% in the South East, 7% in the South West, 7% in Yorkshire & Humber, 7 % in the West Midlands, 6% in the East, 4% in the North East and 3 % in both the East Midlands and Wales.

Brady Solicitors’ Managing Director Clare Brady says: “Our work within the residential property management sector demonstrates there are many exceptionally well managed blocks and estates, with excellent leaseholder / landlord communications. This is particularly so when the managing agent is a member of the Association of Residential Managing Agents, the Association of Residential Letting Agents, or the Royal Institution of Chartered Surveyors.

“However, the frequency and sheer volume of disputes over service charges and property management matters suggest there are many areas where improvements can still be made – not just in the provision of services, but also by ensuring leaseholders have a clear understanding of their rights and responsibilities.”

“Working alongside LEASE, we hope that through this research, we can help leaseholders and the companies that manage their properties, to work better together and ensure the leasehold sector can be a successful source of new homes for the UK’s growing population.”

Roger Southam adds: “The UK needs more homes. If we want the leasehold sector to play a part in this provision then it’s essential we understand what leaseholders want. This is an important piece of research that will play a pivotal role in achieving this aim, and which can guide government policy and inform property developers and service providers within the leasehold sector.”

The survey will be open until 31st March 2016 and can be accessed at: http://www.bradysolicitors .com/survey2016

The full findings will be presented by 31st May 2016. All responses will be strictly confidential and anonymised when received to produce a report reflecting satisfaction levels and challenges faced by RMC directors and leaseholders.

The residential property management sector has been an area of government focus in recent years. The Competition and Markets Authority published a market study into the sector in December 2014, with certain recommendations for improvements subsequently being taken up by the Government and the importance of ARMA-Q being recognised.


Following government guidance and in an attempt to keep our colleagues safe we have moved our staff to homeworking where possible. To ensure safety to our team and the wider community we have taken the decision  that our offices should no longer be open to the public and we would request that you do not visit our offices but communicate with us via telephone or email.

It is our intention to keep any disruption to our services to a minimum, however, as colleagues comply with the government directive to self-isolate the inevitability of significant staff and contractor illness and therefore absenteeism means that some disruption is anticipated. It is our considered opinion that delays should be expected and we would therefore ask our clients and leaseholders to be as understanding as possible during these tough times for all.

We will endeavour to ensure as little disruption possible however, during this period, we will be focusing on the essential aspects of the safety, security and running of essential services at your building whilst maintaining a degree of response to lessee queries. We therefore need your assistance in ensuring that communications with our office are limited to matters that require urgent attention during this very stressful and anxious time for the nation.

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